Terms & Conditions

OVERVIEW

This website is operated by Adel & Vida Lifestyle LLP. Throughout the site, the terms “we”, “us” and “our” refer to Adel & Vida Lifestyle LLP. Adel & Vida Lifestyle LLP offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those

additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not choose to agree to all the terms and conditions of this agreement, then you may choose not to access the website or use any of our services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It comes under the user's responsibility to check the website for any changes mentioned. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - RETURNS AND EXCHANGES

Hassle-Free Returns & Exchange

Time Frame: Return/exchange requests must be made within 10 days from the date of delivery.

Processing Time: 5-7 days are required for returned product(s) to reach us and be processed

Reverse Pick-Up Services:Available with a ₹85 fee per order, deducted from the refund.

Pick-Up Attempts: Two attempts will be made. If unsuccessful, the customer must self-ship the product to our address.

 

Refunds for COD Orders:

Refund Method: Online UPI payment or Online Shopping Voucher.

Processing Time: Refunds are processed within 3-4 working days from the day of return pickup.

Return Conditions:

Product Condition: The product(s) must be returned in the same condition as shipped, with all tags and original packaging intact.

Refund Denial: Refunds will not be issued for products in poor condition or clearly worn.

Non-Refundable Items: Vouchers (redeemable only on the website/app). Shipping charges.Promotional/free items.

Items purchased during promotional sales (e.g., Buy 1 Get 1 Free).

Self-Shipping for Returns-

Customers from non-serviceable pin codes must self-ship returns to the following address:

Adel & Vida Lifestyle LLP

No 50, 22nd cross, Rajagopalnagar main road, Ganapathy Nagar, 4th phase, Peenya, Bengaluru, Karnataka 560058   (Contact: +91 831-0703972)

*Refund for Self-Shipping: Includes the product cost and ₹85 for courier charges.

SECTION 2 - ORDER CANCELLATIONS

Cancellations are allowed only if the order has not been dispatched from the warehouse.Please contact us immediately at help@adelvida.com or via Call: +91 831-0703972 to check your order status.

SECTION 3 - ORDER TRACKING

Customers can track orders by entering the Order ID or Tracking ID provided at the time of purchase.Tracking Information will be sent to the registered email and phone number once the shipment is dispatched.

Use the Track Your Order section on the website for real-time updates.

SECTION 4 - REFUNDS

Refund Processing:  3-4 days from the day the returned product is received and approved. COD Refunds: Only available via UPI or Shopping Vouchers.

Refund Denial

Refunds will not be issued for: Products returned are in a poor condition from what was dispatched. Or if it is returned after using the products.

Products purchased during promotions or if the product was sold for free during promotional events.

*(Processing Time)

Sale Items (if applicable): Only regular-priced items are eligible for refunds. Sale items and items purchased during promotions (e.g., Buy 1 Get 1 Free) cannot be refunded or exchanged.

SECTION 5 - FEEDBACK / WORK WITH US

We value customer feedback and are constantly striving to improve. If you’d like to share your experience or join our team, please contact us:

Feedback Form: Available on the website.

Careers: Email us at admin@adelvida.com.

SECTION 6 - SUPPORT

Instagram: @adelvida_india 

Call: +91 8310703972

Email: help@adelvida.com

Operating Hours: Monday to Saturday, 10:00 AM - 6:30 PM.

 

SECTION 7 - TERMS & CONDITIONS

Customers are responsible for providing accurate bank account/UPI details.

Report any delivery discrepancies within 24 hours of receiving the "Delivered" status.

Products must be returned in unused condition with all original tags attached.

 

SECTION 8 - CONTACT INFORMATION

For additional questions or assistance, please contact us via:

Email: help@adelvida.com  Call : +91 8310703972

ADEL AND VIDA LIFESTYLE LLP

No 50, 22nd cross, Rajagopalnagar main road, Ganapathy Nagar, 4th phase, Peenya, Bengaluru, Karnataka 560058

SHIPPING POLICY

Order Processing Times

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.Please note that order processing times are separate from the shipping times displayed at checkout. Delays may occur due to a high volume of orders or unforeseen postal service disruptions, which are beyond our control.

Domestic Shipping Rates and Estimates

We offer the following shipping options for domestic orders:

*For orders over ₹1,000, we offer free shipping across India.

*For orders under ₹1,000, a ₹100  delivery fee will be charged.

Delivery Hours: Deliveries are made between 10:00 AM - 6:00 PM, Monday to Saturday.You will be contacted via text message at the phone number you provided during checkout to notify you of the delivery.

Customs, Duties, and Taxes

Your order may be subject to import duties and taxes (including VAT), which are incurred once the shipment reaches your destination country. Adel & Vida Lifestyle LLP is not responsible for these charges. These fees are your responsibility as the customer.

Shipping Notifications

Once your order has been shipped:

• You will receive a shipping confirmation email with your tracking number.

• Use the "Track Your Order" feature on our website to get real-time updates.

Additional Notes

• Packing: All orders are securely packed to prevent loss or damage during transit.

• Delivery Issues: If your order is marked as delivered but you haven’t received it, contact us within 24 hours at help@adelvida.com or WhatsApp us at +91 831-0703972

• Delays: Shipping times may vary depending on your location and unforeseen delays with the courier service.

For any questions regarding shipping, feel free to reach out to us:

• Email: help@adelvida.com

• WhatsApp+91 831-0703972

Exchanges (if applicable)

We only replace items if they are defective, damaged, or if the wrong size was delivered. If you need to exchange an item, contact us at help@adelvida.com or WhatsApp +91 831-0703972, and send the item to:

Adel & Vida Lifestyle LLP

No.50, 22nd Cross, Rajagopal Nagar 2nd Stage, Peenya, Bangalore North, Karnataka, India - 560058.

For size exchanges, we will provide an option to select the new size during the return process.

Reverse Pickup Charges

For returns and exchanges:

• A ₹99 reverse pickup fee will be deducted from your refund or charged during the exchange process.

• The reverse pickup fee is non-refundable.

Self-Shipping for Returns

For non-serviceable pin codes, customers are responsible for self-shipping the product to our address:

Adel & Vida Lifestyle LLP

No.50, 22nd Cross, Rajagopal Nagar 2nd Stage, Peenya, Bangalore North, Karnataka, India - 560058.

Contact: +91 831-0703972

• Include your Order ID and registered mobile number inside the package.

• Refunds for self-shipped products will include the product price and ₹85 for courier charges, processed within 24 hours of receiving the product(s).

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, the refund will be issued to the gift giver.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (₹99 reverse shipment charge) will be deducted from your refund.

For self-shipped items Customers are responsible for their shipping costs.

If you have any further questions regarding our refund or return policies, feel free to contact us at Email: help@adelvida.com

WhatsApp: +91 831-0703972

                               PRIVACY STATEMENT

 

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase from our store, we collect personal information such as your name, address, and email as part of the buying and selling process. Additionally, we automatically receive your computer’s IP address to provide insights about your browser and operating system.With your permission, we may also send marketing emails about our store, new products, and updates.

Policy Towards Children- This website is not intended for individuals under 18 years of age. We do not knowingly collect personally identifiable information from individuals under 18. We do not specifically collect information about children without parental consent or supervision. We encourage parental involvement in their child’s experience with ADEL & VIDA.

SECTION 2 - CONSENT

A.How do we get your consent?

By providing personal information to complete a transaction, verify payment, place an order, or arrange a delivery, we imply your consent for its use for that specific purpose. For secondary uses, like marketing, we will explicitly seek your consent or provide an option to decline.

B.How do I withdraw consent?

You can withdraw consent anytime by contacting us at help@adelvida.com 

SECTION 3 - DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service.

SECTION 4 - PAYMENT

We use  GoKwik  to process payments securely. Card data is encrypted via the Payment Card Industry Data Security Standard (PCI-DSS). https://www.gokwik.co/ adheres  or to PCI-DSS standards to ensure secure handling of payment details.

*For more information, refer to terms at  GoKwik

SECTION 5 - THIRD-PARTY SERVICES

Third-party providers only collect and use personal information to the extent required to perform their services. However, their privacy policies will govern how they handle your data.For providers operating in other jurisdictions, your information may be subject to the laws of those jurisdictions.When redirected to third-party websites or applications, our Privacy Policy no longer applies. We recommend reviewing their privacy policies.

SECTION 6 - SECURITY

We take reasonable precautions and follow industry best practices to protect your information from loss, misuse, unauthorized access, or alteration.

SECTION 7 - COOKIES

We use cookies to maintain user sessions. These cookies do not personally identify you on other websites.

SECTION 8 - AGE OF CONSENT

By using this site, you confirm that you are of the age of majority in your jurisdiction or have consented to allow your minor dependents to use the site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this policy at any time. Updates take effect immediately upon posting. Material changes will be communicated here. If our store merges or is acquired, your information may transfer to the new owners.

                                                  GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.