Terms and Conditions
OVERVIEW
This website is operated by Adel & Vida Lifestyle LLP. Throughout the site, the terms “we”, “us” and “our” refer to Adel & Vida Lifestyle LLP. Adel & Vida Lifestyle LLP offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not choose to agree to all the terms and conditions of this agreement, then you may choose not to access the website or use any of our services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It comes under the user's responsibility to check the website for any changes mentioned. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 - RETURNS AND EXCHANGES
Hassle-Free Returns & Exchange
Time Frame: Return/exchange requests must be made within 5 days from the date of delivery.
Processing Time: 5-7 days are required for returned product(s) to reach us and be processed.
Reverse Pick-Up Services:
1.Available with a ₹100 fee per order, deducted from the refund.
2.Pick-Up Attempts: Two attempts will be made. If unsuccessful, the customer must self-ship the product to our address.
Refunds for COD Orders
1.Refund Method: Online UPI payment or Online Shopping Voucher.
2.Processing Time: Refunds are processed within 3-4 working days from the day of return pickup.
Return Conditions:
1.Product Condition: The product(s) must be returned in the same condition as shipped, with all tags and original packaging intact.
2.Refund Denial: Refunds will not be issued for products in poor condition or clearly worn.
Non-Refundable Items
Vouchers (redeemable only on the website/app).
Shipping charges.
Promotional/free items.
Items purchased during promotional sales (e.g., Buy 1 Get 1 Free).
Self-Shipping for Returns
Customers from non-serviceable pin codes must self-ship returns to the following address: Adel & Vida Lifestyle LLP
No.50, 22nd Cross, Rajagopal Nagar 2nd Stage, Peenya, Bangalore North, Karnataka, India - 560058.
Contact: +91 7411540268
Refund for Self-Shipping: Includes the product cost and ₹100 for courier charges.
SECTION 2 - ORDER CANCELLATIONS
Cancellations are allowed only if the order has not been dispatched from the warehouse.
Please contact us immediately at help@adelvida.com or via Call: +91 7411540268 to check your order status.
SECTION 3 - ORDER TRACKING
Customers can track orders by entering the Order ID or Tracking ID provided at the time of purchase.
Tracking Information will be sent to the registered email and phone number once the shipment is dispatched.
Use the Track Your Order section on the website for real-time updates.
SECTION 4 - REFUNDS
Processing Time
Refund Processing: 3-7 days from the day the returned product is received and approved.
COD Refunds: Only available via UPI or Shopping Vouchers.
Refund Denial
Refunds will not be issued for:
Products returned are in a poor condition from what was dispatched. Or if it is returned after using the products.
Products purchased during promotions or if the product was sold for free during promotional events.
SECTION 5 - FEEDBACK / WORK WITH US
We value customer feedback and are constantly striving to improve. If you’d like to share your experience or join our team, please contact us:
Feedback Form: Available on the website.
Careers: Email us at careers@adelvida.com.
SECTION 6 - SUPPORT
Instagram: @adel__vida
Call: 9174115 40258
Email: help@adelvida.com
Operating Hours: Monday to Saturday, 10:00 AM - 6:30 PM.
SECTION 7 - TERMS & CONDITIONS
Customers are responsible for providing accurate bank account/UPI details.
Report any delivery discrepancies within 24 hours of receiving the "Delivered" status.
Products must be returned in unused condition with all original tags attached.
SECTION 8 - CONTACT INFORMATION
For additional questions or assistance, please contact us via:
Email: help@adelvida.com
WhatsApp: +91 7411540268
Address: No.50, 22nd Cross, Rajagopal Nagar 2nd Stage, Peenya, Bangalore North, Karnataka, India - 560058.
