Terms of service

SECTION 1 - RETURNS AND EXCHANGES

Hassle-Free Returns & Exchange

Time Frame: Return/exchange requests must be made within 5 days from the date of delivery.

Processing Time: 5-7 days are required for returned product(s) to reach us and be processed.

Reverse Pick-Up Services:

1.Available with a ₹100 fee per order, deducted from the refund.

2.Pick-Up Attempts: Two attempts will be made. If unsuccessful, the customer must self-ship the product to our address.

Refunds for COD Orders

1.Refund Method: Online UPI payment or Online Shopping Voucher.

2.Processing Time: Refunds are processed within 3-4 working days from the day of return pickup.

Return Conditions:

1.Product Condition: The product(s) must be returned in the same condition as shipped, with all tags and original packaging intact.

2.Refund Denial: Refunds will not be issued for products in poor condition or clearly worn.

Non-Refundable Items

Vouchers (redeemable only on the website/app).

Shipping charges.

Promotional/free items.

Items purchased during promotional sales (e.g., Buy 1 Get 1 Free).

Self-Shipping for Returns

Customers from non-serviceable pin codes must self-ship returns to the following address: Adel & Vida Lifestyle LLP
 No. A-48, 2nd Cross Rd, 2nd Stage, Peenya Industrial Area Phase IV, Peenya, Bengaluru, Karnataka 560058

Contact: +91 831-0703972

Refund for Self-Shipping: Includes the product cost and ₹100 for courier charges.