Contact information
CONTACT INFORMATION POLICY
At Adel & Vida Lifestyle LLP, we are committed to providing you with exceptional service. If you have any inquiries, concerns, or feedback, please do not hesitate to contact us. Below are the ways you can reach out to us and the guidelines we follow to address your concerns.
1. Contact Methods
Email Support
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Email Address: admin@adelvida.com / help@adelvida.com
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Response Time: We aim to respond to all emails within 24-48 hours during our operating hours.
Instagram Support
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Instagram Handle : https://www.instagram.com/adel__vida?igsh=N3oxaHk4MmRvaTc5
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For quick inquiries or updates, send us a direct message (DM) on Instagram. Response times may vary depending on the volume of messages.
Phone Support
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Phone Support is currently unavailable.
2. Operating Hours
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Days: Monday to Saturday
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Hours: 10:00 AM - 6:30 PM
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We are closed on Sundays and public holidays. Any queries received during these times will be addressed on the next working day.
3. Handling Customer Queries
We handle customer inquiries regarding:
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Order Status: For updates on processing, shipping, or delivery.
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Returns and Refunds: Assistance with returns, exchanges, and refunds as per our policies.
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Product Information: Clarifications about products, materials, and sizes.
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Technical Issues: Help with order placement or payment problems.
Our team is dedicated to resolving your concerns in a prompt and courteous manner.
4. Privacy of Contact Information
We respect your privacy and ensure that your personal information, such as your email, phone number, and address, is handled securely and confidentially. For more details, refer to our Privacy Policy here.
5. Escalations
If you feel your concern has not been addressed adequately, you can escalate your issue by emailing us at help@adelvida.com with the subject line "Escalation Request". Our escalation team will review your query and get back to you within 48 hours.
6. Response Time and Delays
While we strive to address all queries promptly, delays may occur during peak seasons or due to unforeseen circumstances. We appreciate your patience and understanding during such times.
